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Foto del escritorAndrea Carina Rabagliati

Boost Your Business Phone Conversations

Here are some common phrases used in business English conversations over the telephone:











Making the Call:

  • Hello, this is [Your Name] from [Your Company].Good morning/afternoon, may I speak with [Person's Name] please?

  • Hi, I'm calling regarding [specific topic or reason].

  • I would like to schedule a meeting/appointment with [Person's Name].

Identifying Yourself:

  • This is [Your Name] calling from [Your Company].

  • I'm [Your Name], and I work at [Your Company].

  • I'm calling on behalf of [Your Company].

Requesting to Speak with Someone:

  • Could I please speak to [Person's Name]?

  • Is [Person's Name] available?

  • May I have a word with [Person's Name], please?

Leaving a Message:

  • Could you please let [Person's Name] know that I called?

  • Can you take a message for [Person's Name]?

  • Please tell [Person's Name] that I will call back later.

Taking a Message:

  • I'm sorry, [Person's Name] is currently unavailable. May I take a message?

  • Sure, I can pass a long a message. What would you like me to tell [Person's Name]?

  • Could you please provide your name, contact details, and the purpose of your call?

Transferring the Call:

  • One moment, please. I'll transfer you to [Person's Name].

  • Let me connect you with the appropriate department/person.

  • I'll put you through to [Person's Name] right away.

Confirming Information:

  • Just to confirm, you're calling about [specific topic], correct?

  • Can you please verify your contact information?

  • Could you repeat your name/phone number, please?

Holding the Line:

  • Please hold for a moment while I check that information.

  • I apologize for the wait. I'll be with you shortly.

  • Thank you for holding. I appreciate your patience.

Ending the Call:


Thank you for your time/assistance.

  • It was nice speaking with you.

  • I look forward to hearing from you soon.

Practice

Situation 1:

You call a company and want to speak with John Smith.



Your opening line: _________________

Request to speak with John Smith: _________________


Situation 2:

You are calling a potential client to discuss a business proposal.


Your opening line: _____


____________

State the reason for your call: _________________

Request to schedule a meeting: _________________


Situation 3:

You call a colleague, but they are unavailable. Leave a message.


Request to leave a message: _________________

Ask the person to relay the message: _________________


Situation 4:

You are speaking with a receptionist who needs to transfer your call.




Acknowledge the need to transfer the call: _________________

Express your willingness to wait: _________________


Situation 5:



You want to confirm the purpose of the caller's inquiry.


Request for confirmation: _________________


Situation 6:

After getting the information, you need a moment to check something.


Request to put the caller on hold: _________________

Situation 7:

You are concluding the conversation and expressing gratitude.


Express gratitude: _________________












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